Frequently Asked Questions

Do you ship worldwide?

Yes. Shipping options and costs are calculated automatically during checkout.

When will my order be dispatched?

Most orders are dispatched within 3–7 working days. We use a range of postal and courier services, and dispatch times may occasionally vary depending on carrier collection schedules.

Are all items new?

Yes. Unless otherwise stated, all products are new and sealed. Where possible, we remove vinyl records from the shrink-wrap and safely package to avoid seam splits during transit.

Which payment methods do you accept?

We currently accept the following payment methods depending on your location and device:

• iDEAL
• Visa & Mastercard
• PayPal
• Apple Pay
• Google Pay
• Bancontact
• KBC/CBC Payment Button
• SEPA Bank Transfer
• Manual Bank Transfer

Available payment options may vary depending on your country, browser and device.

What if I receive a faulty item?

Please contact us and we will work with you to arrange a replacement or refund where appropriate.

Can I return a CD because I do not like the music?

Unfortunately we cannot offer refunds based on personal taste or artistic preference.

Do you only sell Winter-Light releases?

No. We also stock selected releases from a range of independent labels and artists.

I have a question that is not listed here.

Please feel free to contact us and we will be happy to help.