Returns & Refunds

Customer satisfaction is important to us and we will always do our best to resolve any issues fairly and promptly.

If you receive a faulty item, an incorrect item, or a product that has been damaged before dispatch, please contact us as soon as possible. We will work with you to arrange a replacement, refund or other appropriate solution.

All products sold by Winter-Light are new and are carefully checked before dispatch. We do not knowingly ship faulty or damaged goods.

Please Note

Refunds or replacements are generally not available in the following circumstances:

• You are dissatisfied with the musical content, style or artistic direction of a release.
• An uninsured or untracked shipment has been lost in transit and no compensation is available from the postal carrier.
• Damage is limited to the jewel case or other replaceable packaging materials that may have been affected during transit.

If your order arrives with any issues, please contact us and we will do our best to assist.

For information regarding shipping methods, tracking and insurance options, please refer to our Delivery & Shipping page.